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Customer Service Specialist in Winston-Salem, NC at The Resource Inc.

Date Posted: 9/22/2018

Job Snapshot

Job Description

We' re now hiring a Customer Service Representative for our client, an industry-leading team of propane professionals located in Winston-Salem! This position is temporary, with the potential to lead to permanent employment, and is offering a pay rate of $12.00 per hour! Are you an enthusiastic, problem solving individual who enjoys exceeding customer expectations? This team of Customer Service Specialists builds and maintains relationships by providing exceptional service and in-depth product knowledge. This position will have a varying schedule, working Monday-Saturday with open availability between 8: 00am-8: 00pm. Candidates must be able to work all Saturdays, and have schedule flexibility for hours that may change week to week. If you have previous customer service experience and are interested in joining a company dedicated to world class operating and ' whatever-it-takes' customer service, apply today!

Responsibilities:
- Build and maintain relationships with customers in order to effectively address needs
- Work in a call center setting and field inbound calls from customers
- Serve customers by providing information, and resolving problems
- Attract potential customers by answering product and service questions, and suggesting information about products and services
- Open and maintain customer accounts by recording and updating account information
- Resolve problems by clarifying the customer' s complaint, determining problem, selecting best solution, and expediting correction or adjustment
- Collect customer information and analyze customer needs
- Contribute to team effort by accomplishing related results as needed

Qualifications:
- High School Diploma or equivalent
- VERY flexible schedule, and ability to work varying hours week to week
- Previous Customer Service experience
- Previous Sales experience, ideally selling large bulk products, as well as experience in upselling product
- Enthusiastic attitude and skilled at problem solving

Submit your resume online, or in person at 1292 S. Stratford Rd. Winston-Salem, to be considered for this position. For additional information, please call or text our office at 336.970.5237.
While we appreciate all inquiries, only qualified candidates will be contacted for further information.

Our Clerical/Professional Division has implemented boutique hours on Mondays from 5: 00-7: 00pm. Should you require a phone screening or interview outside of standard business hours, we' re happy to speak with you during this time frame. Interviews will be scheduled accordingly to accommodate needs during boutique hours.